On time
December 1st 2006

To ensure packages are delivered to the right location on time, up and running data collection equipment is vital for office products company, Office Depot.

It needed a company who could manage its repair contract for Intermec 760 units, guarantee a reduction in repair turn around times and work as an intermediary between itself and the manufacturer.

OD contacted Ryzex, a provider of new and refurbished automated data collection (ADC) solutions who proposed an Advanced Emergency Exchange option with a guaranteed next day swap out, with buffer stock held at its warehouse.

"The repair solution has shown an immediate improvement. Proof of delivery is key to our customer's SLA's and equipment down-time is no longer an issue for our drivers," commented Andy Renshaw of Office Depot.