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Non-stop stationary
June 1st 2007

An overall increase in despatch productivity of 20 per cent has been achieved by WH Smith at its Dunstable DC following the introduction of an advanced automated sortation system from SDI Greenstone

WH Smith has reduced costs, increased order picking accuracy and improved efficiency throughout the site. The system has specifically eliminated many powered pallet truck movements and manual handling operations to help promote better health and safety within the site.

The two floored Dunstable warehouse has been on the same site for over 26 years and until recently had no automation. The picking and despatch operations were particularly labour intensive with order picking managed using a combination of trolleys, pallet trucks and totes. A goods lift was used to transfer items between floors.

Greater productivity with better order picking and assembly accuracy were identified as key requirements. Automation would help eliminate errors made, as despatch staff would previously manually sort consignments to stores by reading the despatch label on the box/tote.

SDI proposed an automated sortation system to link the principal sections of the warehouse, including case picking, tote picking, order assembly and despatch to create a highly efficient picking environment. The automation interfaces with the warehouse management system to ensure that order picking is synchronised with delivery routes and schedules.

It was designed to accommodate up to 3000 cartons an hour, providing plenty of capacity for current operations, seasonal peaks and WH Smith's projected growth.

The warehouse currently operates roundthe- clock five days a week and is busiest during the summer 'back to school' and Christmas periods. More than 4000 SKUs are stocked in the distribution centre and up to 2,000,000 units are shipped each week.

The most significant change in operations has been in the case picking area on the ground floor where cases are now picked direct to belt in a single handling movement. Items were previously picked direct from their bin locations onto pallet trucks. This area has experienced the largest productivity gain in the warehouse since the implementation of automation.

"We achieved a 100 per cent productivity gain in this section," says Robin Ritchie. "In other words, we can now pick twice as much in the same time or the same amount in half the time." Another important benefit that was especially noticeable in the case picking area was the reduction of ferrying lift truck movements. Now that case picks are moved by the conveyor there is little need for trucks to operate in the area, apart from replenishment. This has reduced noise, helped to eliminate a potential health and safety hazard and allowed staff to undertake different tasks. Lift trucks are now primarily used to load transport vehicles.

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